We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy to ensure your peace of mind.
Return Policy
- Return Period: You can return items within 30 days of receiving your order.
- Condition for Returns: Items must be unused, in their original condition, and with all original packaging and tags intact.
- Return Process:
- Contact us via email or phone to initiate the return process. Please provide your order number and reason for the return.
- We will provide you with return instructions and a return address.
- Once we receive the returned items, we will inspect them and issue a refund if they meet the return criteria.
Refund Policy
- Refund Method: Refunds will be processed back to your original payment method, usually within 5-7 business days after we receive and approve the return.
- Shipping Fees: Shipping fees are non-refundable, and the cost of return shipping will be the responsibility of the customer, unless the item was damaged or incorrect.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a return or exchange at no extra cost to you.
How to Contact Us
If you have any questions or need assistance with returns or refunds, please reach out to us:
- Email: [email protected]
We aim to make the return and refund process as smooth as possible. Thank you for shopping with Gwenmaries Enterprises!